Item Information
Catalogue Record
.:Place Hold
The experience maker : how to create remarkable experiences that your customers can't wait to share
Gingiss, Dan, author.
| Publisher: |
Morgan James Publishing, |
| Pub date: |
2021. |
| Pages: |
xxvii, 178 pages : |
| ISBN: |
9781631954580 |
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1 copy available at Northwestern Polytechnic - Grande Prairie Learning Commons.
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| HF 5415.32 G56 2022 |
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Book
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On Shelf
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.:Place Hold
The experience maker : how to create remarkable experiences that your customers can't wait to share
Gingiss, Dan, author.
.:Place Hold
The experience maker : how to create remarkable experiences that your customers can't wait to share
Gingiss, Dan, author.
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Personal Author:
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Gingiss, Dan, author.
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Title:
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The experience maker : how to create remarkable experiences that your customers can't wait to share / Dan Gingiss.
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Publication:
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New York : Morgan James Publishing, 2021.
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Physical description:
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xxvii, 178 pages : illustrations ; 23 cm
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Content type:
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text txt
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Media type:
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unmediated n
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Carrier type:
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volume nc
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Variant title:
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How to create remarkable experiences that your customers can't wait to share
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Variant title:
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How to create remarkable experiences that your customers cannot wait to share
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Subject term:
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Consumer behavior.
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Subject term:
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Marketing.
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Subject term:
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Customer services.
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Subject term:
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Executive coaching.
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Subject term:
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Business--Management.
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Bibliography note:
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Contains bibliographical references.
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Summary:
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Competition is tougher than ever these days and competing on price or product just doesn't work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience, and the best part about customer experience is that it's delivered by human beings which are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers. In The Experience Maker, Dan Gingiss teaches that creating a remarkable experience for customers will ensure they become a company's best marketers and salespeople. By learning from the successes of other companies and applying the proprietary WISER method (Witty, Immersive, Shareable, Extraordinary, Responsive), managers and executives learn to create remarkable experiences that their customers will want to talk about with friends, family, and social media followers.
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Added Entry-Personal:
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Handley, Ann, 1963- writer of foreward.
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ISBN:
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9781631954580
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ISBN:
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163195458X
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key:
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10007223
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