Item Information
Catalogue Record
.:Place Hold
Customer service [videorecording] : telephone etiquette and skills
Inman-Ebel, Beverly, 1951-
| Publisher: |
Trinity Healthforce Learning ; |
| Pub date: |
c2006. |
| Pages: |
1 videodisc (30 min.) : |
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1 copy available at Red Deer Polytechnic Library.
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| HF 5541 T4 C878 2006 |
1 |
Video
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Floor 2
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.:Place Hold
Customer service [videorecording] : telephone etiquette and skills
Inman-Ebel, Beverly, 1951-
.:Place Hold
Customer service [videorecording] : telephone etiquette and skills
Inman-Ebel, Beverly, 1951-
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Title:
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Customer service [videorecording] : telephone etiquette and skills / Health & Sciences Television Network ; PRIMEDIA Healthcare/PRIMEDIA Workplace Learning
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Publication info:
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Carrollton, TX : Trinity Healthforce Learning ; TWL Knowledge Group, Inc, c2006.
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Physical description:
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1 videodisc (30 min.) : sd., col. ; 4 3/4 in.
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Content type:
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two-dimensional moving image tdi
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Media type:
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video v
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Carrier type:
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videodisc vd
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Variant title:
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Subtitle on label: Telephone etiquette & skills
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Subject term:
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Telephone in business.
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Subject term:
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Telephone etiquette.
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Subject term:
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Customer services.
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Subject term:
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Etiquette.
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Technical details:
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Copyright date from disc label.
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Technical details:
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DVD.
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General Note:
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"LTCN: Long term care network" - container.
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Credits:
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Faculty, Beverly J. Inman-Ebel.
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Summary:
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(Producer) Every time you answer the phone at work, you are representing yourself and your facility. The impression you make can affect whether or not you retain business. Beverly Inman-Ebel takes us through an informative session on professionally presenting yourself over the phone and provides tips and strategies you can immediately incorporate at work to make a positive impact.
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Summary:
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This program discusses ways voices convey feelings and how to control our voices to best communicate with customers. The presentation demonstrates how lowering pitch, volume, and rate of the voice in different customer service scenarios increase customer satisfaction -- container.
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Added Entry-Personal:
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Inman-Ebel, Beverly, 1951-
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Added Entry-Corporat:
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HSTN.
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Added Entry-Corporat:
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Trinity Healthforce Learning.
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Added Entry-Corporat:
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Primedia Workplace Learning.
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Added Entry-Corporat:
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TWL Knowledge Group.
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Videorecording #:
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441-0001 Trinity Healthforce Learning
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Videorecording #:
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HSTN-441-0001DV Trinity Healthforce Learning
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key:
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4213822
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