Item Information
Catalogue Record
.:Place Hold
Customer service basics [videorecording] : service with a smile
Learning Zone Express (Firm)
| Publisher: |
Learning ZoneXpress; |
| Pub date: |
c2011. |
| Pages: |
1 videodisc (22 min.) : |
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1 copy available at Red Deer Polytechnic Library.
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| HF 5415.5 C876 2011 |
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Video
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Floor 2
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.:Place Hold
Customer service basics [videorecording] : service with a smile
Learning Zone Express (Firm)
.:Place Hold
Customer service basics [videorecording] : service with a smile
Learning Zone Express (Firm)
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Title:
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Customer service basics [videorecording] : service with a smile.
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Publication info:
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[Owatonna, Minn.] : Learning ZoneXpress; Toronto, ON : Kinetic Video [distributor] c2011.
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Physical description:
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1 videodisc (22 min.) : sd., col. ; 4 3/4 in.
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Content type:
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two-dimensional moving image tdi
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Media type:
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video v
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Carrier type:
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videodisc vd
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Portion of title:
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Service with a smile
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Subject term:
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Customer services.
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Subject term:
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Customer services--Study and teaching.
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Subject term:
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Customer relations.
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Subject term:
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Consumer satisfaction.
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Subject term:
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Employees--Training of.
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Technical details:
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DVD.
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General Note:
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Title from container.
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General Note:
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Printable teaching materials available online at www.learningzonexpress/worksheets.
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Contents:
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Listen to the customer -- Appreciate the customer -- Admit mistakes -- Recap.
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Credits:
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Written and produced by Wes Halula & Jenica Halula ; directed by Wes Halula.
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Summary:
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"Join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the manager of the store, thinks he'll be leading this seminar. And why wouldn't he be, since he knows everything there is to know on the subject? Well, Mark and his crew quickly discover exactly why when they are shown security camera footage of their misguided interaction with customers. Through the seminar, viewers learn three main steps to good customer service, including: listening to the customer, anticipating needs, admitting mistakes."-- Container.
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Audience:
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Grade 9 - adult.
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Added Entry-Corporat:
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Learning Zone Express (Firm)
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UPC:
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846742000768
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Videorecording #:
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300013 DVD Learning ZoneXpress
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key:
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5522723
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