Item Information
Catalogue Record
.:Place Hold
Person-to-person customer service [videorecording]
Boland, Michael., director.
Publisher: |
Films for the Humanities & Sciences ; |
Pub date: |
c2012. |
Pages: |
1 videodisc (20 min.) : |
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1 copy available at Northwestern Polytechnic - Grande Prairie Learning Commons.
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HF 5415.5 P478 2012 |
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Media
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Media
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.:Place Hold
Person-to-person customer service [videorecording]
Boland, Michael., director.
.:Place Hold
Person-to-person customer service [videorecording]
Boland, Michael., director.
Title:
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Person-to-person customer service [videorecording] / director, Michael Boland.
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Publication info:
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New York, N.Y. : Films for the Humanities & Sciences ; Orangteville, Ont. : [distributed by] McIntyre Media, c2012.
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Physical description:
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1 videodisc (20 min.) : sound, colour ; 12 cm.
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Content type:
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two-dimensional moving image
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Media type:
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video
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Carrier type:
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videodisc
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Series Added Entry-U:
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Customer service essentials.
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Subject term:
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Customer services.
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Subject term:
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Customer relations.
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Subject term:
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Consumer satisfaction.
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Technical details:
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DVD.
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General Note:
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Produced by Films for the Humanities & Sciences, VEA Group Pty Ltd.
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Contents:
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Introduction to customer service -- The importance of first impressions -- Being professional -- Dealing with customers -- If conflict arises.
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Credits:
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Producer, Michael de Robbio ; writer, Simon Garner ; director of photography, Ben Milward-Bason.
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Summary:
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"One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's another crazy day in customer service - a department that can make or break a brick-and-mortar business. Whether you're working the sales floor, waiting tables, or running a cash register, you've got to emphasize the 'service' in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully."--Container.
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Language:
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In English, with optional English subtitles; closed captioned.
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Series Statement:
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(Customer service essentials)
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Added Entry-Personal:
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Boland, Michael., director.
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Added Entry-Personal:
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De Robbio, Michael., producer.
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Added Entry-Corporat:
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Films for the Humanities & Sciences (Firm), producer.
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Added Entry-Corporat:
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Video Education Australasia., producer.
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Added Entry-Corporat:
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McIntyre Media Inc.
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Videorecording #:
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47819 Films for the Humanities & Sciences
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Videorecording #:
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394348 McIntyre Media
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key:
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6263725
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