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Item Information Catalogue Record
.:Place Hold
Person-to-person customer service [videorecording]

Boland, Michael., director.
Publisher: Films for the Humanities & Sciences ;
Pub date: c2012.
Pages: 1 videodisc (20 min.) :
1 copy available at Northwestern Polytechnic - Grande Prairie Learning Commons.
Holdings
Northwestern Polytechnic - Grande Prairie Learning Commons
  Copy Material Location
HF 5415.5 P478 2012 1 Media Media
.:Place Hold
Person-to-person customer service [videorecording]
    Boland, Michael., director.
.:Place Hold
Person-to-person customer service [videorecording]
    Boland, Michael., director.
Title: Person-to-person customer service [videorecording] / director, Michael Boland.
Publication info: New York, N.Y. : Films for the Humanities & Sciences ; Orangteville, Ont. : [distributed by] McIntyre Media, c2012.
Physical description: 1 videodisc (20 min.) : sound, colour ; 12 cm.
Content type: two-dimensional moving image
Media type: video
Carrier type: videodisc
Series Added Entry-U: Customer service essentials.
Subject term: Customer services.
Subject term: Customer relations.
Subject term: Consumer satisfaction.
Technical details: DVD.
General Note: Produced by Films for the Humanities & Sciences, VEA Group Pty Ltd.
Contents: Introduction to customer service -- The importance of first impressions -- Being professional -- Dealing with customers -- If conflict arises.
Credits: Producer, Michael de Robbio ; writer, Simon Garner ; director of photography, Ben Milward-Bason.
Summary: "One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's another crazy day in customer service - a department that can make or break a brick-and-mortar business. Whether you're working the sales floor, waiting tables, or running a cash register, you've got to emphasize the 'service' in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully."--Container.
Language: In English, with optional English subtitles; closed captioned.
Series Statement: (Customer service essentials)
Added Entry-Personal: Boland, Michael., director.
Added Entry-Personal: De Robbio, Michael., producer.
Added Entry-Corporat: Films for the Humanities & Sciences (Firm), producer.
Added Entry-Corporat: Video Education Australasia., producer.
Added Entry-Corporat: McIntyre Media Inc.
Videorecording #: 47819 Films for the Humanities & Sciences
Videorecording #: 394348 McIntyre Media
key: 6263725