Item Information
Catalogue Record
.:Place Hold
Telephone customer service [videorecording]
Films for the Humanities & Sciences.
Publisher: |
Films for the Humanities & Sciences ; |
Pub date: |
2012. |
Pages: |
1 videodisc (18 min.) : |
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1 copy available at Northwestern Polytechnic - Grande Prairie Learning Commons.
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HF 5415.5 T26 2012 |
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Media
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Media
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.:Place Hold
Telephone customer service [videorecording]
Films for the Humanities & Sciences.
.:Place Hold
Telephone customer service [videorecording]
Films for the Humanities & Sciences.
Title:
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Telephone customer service [videorecording] / Films for the Humanities & Sciences.
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Publication info:
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New York, N.Y. : Films for the Humanities & Sciences ; Orangeville, Ont. : [distributed by] McIntyre Media, 2012.
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Physical description:
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1 videodisc (18 min.) : sd., col., 12 cm.
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Content type:
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two-dimensional moving image tdi
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Media type:
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video v
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Carrier type:
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videodisc vd
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Series Added Entry-U:
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Customer service essentials.
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Subject term:
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Customer services.
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Subject term:
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Business communication.
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Subject term:
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Business etiquette.
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Subject term:
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Communication.
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Subject term:
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Interpersonal communication.
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Subject term:
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Telecommunication.
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Technical details:
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DVD.
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Contents:
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Problems with Telephone Transaction (3:50) -- Customer Service: Phone Techniques (4:26) -- How to Use Technology Correctly (5:19) -- Customer Service: How to Handle Conflict (3:51) -- Credits: Telephone Customer Service (0:41)
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Summary:
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Provides answers to customer service questions on the phone guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology.
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Series Statement:
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(Customer service essentials)
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Added Entry-Corporat:
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Films for the Humanities & Sciences.
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Added Entry-Corporat:
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McIntyre Media Inc.
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Videorecording #:
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394349 McIntyre Media
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key:
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6263729
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