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Item Information Catalogue Record
.:Place Hold
Telephone customer service [videorecording]

Films for the Humanities & Sciences.
Publisher: Films for the Humanities & Sciences ;
Pub date: 2012.
Pages: 1 videodisc (18 min.) :
1 copy available at Northwestern Polytechnic - Grande Prairie Learning Commons.
Holdings
Northwestern Polytechnic - Grande Prairie Learning Commons
  Copy Material Location
HF 5415.5 T26 2012 1 Media Media
.:Place Hold
Telephone customer service [videorecording]
    Films for the Humanities & Sciences.
.:Place Hold
Telephone customer service [videorecording]
    Films for the Humanities & Sciences.
Title: Telephone customer service [videorecording] / Films for the Humanities & Sciences.
Publication info: New York, N.Y. : Films for the Humanities & Sciences ; Orangeville, Ont. : [distributed by] McIntyre Media, 2012.
Physical description: 1 videodisc (18 min.) : sd., col., 12 cm.
Content type: two-dimensional moving image tdi
Media type: video v
Carrier type: videodisc vd
Series Added Entry-U: Customer service essentials.
Subject term: Customer services.
Subject term: Business communication.
Subject term: Business etiquette.
Subject term: Communication.
Subject term: Interpersonal communication.
Subject term: Telecommunication.
Technical details: DVD.
Contents: Problems with Telephone Transaction (3:50) -- Customer Service: Phone Techniques (4:26) -- How to Use Technology Correctly (5:19) -- Customer Service: How to Handle Conflict (3:51) -- Credits: Telephone Customer Service (0:41)
Summary: Provides answers to customer service questions on the phone guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology.
Series Statement: (Customer service essentials)
Added Entry-Corporat: Films for the Humanities & Sciences.
Added Entry-Corporat: McIntyre Media Inc.
Videorecording #: 394349 McIntyre Media
key: 6263729