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Library Technology Support

Library Helpdesk

Refer to IT Service Desk Changes before submitting a ticket. Library Helpdesk: Submit a Ticket

(Only available on campus or when logged into the libraries university vpn; otherwise, email libhelp@ualberta.ca to submit a ticket)

Library Helpdesk Agents: View/Respond

IST Helpdesk

  • Information Services & Technology (IST)
  • Staff Service Centre:
    • 780-492-8000
  • IST Ticket System:
    • IT Self-Service Catalogues
  • Campus St. Jean Service Desk
    • Phone (Direct): 780-465-8773
  • Augustana Service Desk
    • Phone (Direct): 780-679-1600

Support Docs

  • Library - Best Practices for Staff Laptops and Desktops
  • Document Signature Recommendations
  • File Retention and Google Shared Drive FAQ
  • UofA Library Hybrid Meetings
  • Library Service Desk - BitLocker Usage
  • DSC Remote Access

Staff ID Changes

  • Staff Directory Website Profile Update
  • IST Evergreening Questions & Answers
  • Technology Evergreen Process for Library Desktops & Laptops
  • Library Staff - Standard and Requestable Software

Website Information

  • Website / Discovery Changelog
  • DOT Trello Board

IT Service Desk Changes

  • UofA IT Service Desk Changes
  • IT Service Desk Change Workflow Spreadsheet
  • Library Computer Tickets IT workflow flowchart: Who to contact for my Computer needs
  • Library Gmail Suite Tickets IT workflow flowchart: Who to contact for my GSuite needs
Territorial Acknowledgement

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of the Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis and Inuit nations.

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